Welcome to the Team Management & Performance Tracking Platform (“Platform”, “we”, “our”, or “us”). We are committed to protecting the privacy and security of our users and their information.
This Privacy Policy explains how we collect, use, store, and protect information when you use our application for team management, employee monitoring, lead management, attendance tracking, call tracking, and performance analytics.
By accessing or using the Platform, you agree to the practices described in this Privacy Policy.
2. Information We Collect
Personal Information
We may collect the following information from users:
- Full name
- Email address
- Mobile phone number
- Employee ID
- Department and designation
- Profile information
- Login credentials
Employee Activity Data
To provide performance tracking and workforce management features, we may collect:
- Attendance records
- Punch-in and punch-out times
- Work activity logs
- Assigned tasks and task status
- Team performance metrics
- Productivity statistics
Lead & Customer Data
The Platform may process:
- Lead information
- Customer contact details
- Lead status updates
- Follow-up records
- Notes and interactions
Call Activity Information
When call tracking features are enabled, we may collect:
- Call logs
- Call timestamps
- Call duration
- Call status
- Follow-up and callback records
Note: The Platform does not record phone conversations unless explicitly enabled by the organization and permitted under applicable laws.
Device & Usage Information
We may automatically collect:
- Device information
- IP address
- Browser type
- Operating system
- Login history
- Usage statistics
3. How We Use Information
We use collected information to:
- Manage employee performance and productivity
- Track attendance and workforce activity
- Monitor call and lead management operations
- Generate reports and analytics
- Improve team coordination and workflow efficiency
- Provide customer support
- Maintain platform security
- Comply with legal and regulatory obligations
4. Information Sharing
We do not sell personal information.
Information may be shared:
- With authorized administrators and team leaders within your organization
- With service providers supporting platform operations
- When required by law, regulation, or legal process
- To protect the rights, safety, and security of users and the Platform
5. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect data against:
- Unauthorized access
- Loss or theft
- Alteration
- Disclosure
- Misuse
However, no electronic transmission or storage method can guarantee absolute security.
6. Data Retention
We retain information for as long as necessary to:
- Provide platform services
- Meet business requirements
- Comply with legal obligations
- Resolve disputes and enforce agreements
Organizations using the Platform may request deletion of data in accordance with applicable laws.
7. User Rights
Depending on applicable laws, users may have the right to:
- Access their personal information
- Correct inaccurate information
- Request deletion of information
- Restrict certain processing activities
- Obtain information about collected data
Requests may be submitted through the organization administering the Platform or by contacting us directly.
8. Third-Party Services
The Platform may integrate with third-party communication, telephony, CRM, analytics, or cloud service providers. These services are governed by their respective privacy policies.
We are not responsible for the privacy practices of third-party providers.
9. Children’s Privacy
The Platform is intended for business and professional use and is not directed toward individuals under the age of 18.
We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be posted within the Platform along with the revised effective date.
Continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have questions regarding this Privacy Policy or the handling of your information, please contact:
Email: info@telecalling.com